Delight the Client Workshop with Steve Denning

As a follow-up to the Radical Management Gathering last September, Steve and I will hold an afternoon workshop on the core principle of Delighting the Client: Its importance to the success of the organization, how to do it, how to measure it.

Space is limited and this event is by invitation only - please contact me if you would like an invitation.




Where: UBS AG, VZA1, Max Höggerstrasse 81, 8048 Zurich-Altstetten, Switzerland - UBS Driving Directions, Google Map
When: Monday, January 9, 2012, 13.00 to 17.00
Cost: CHF 100.--

Program:

• 13.00-13.30 Coffee und Registration
• 13.30 Begin
• 17.00, maybe 17.30 done

Registration Deadline: December 23, 2011

Registration: Online